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What does 'manual therapy' mean?
Manual therapy refers to a form of physical therapy that involves hands-on techniques to diagnose, treat, and prevent a wide range of musculoskeletal and neuromuscular conditions. The primary aim of manual therapy is to reduce pain, increase range of motion, and improve function in the affected areas.

Do I need to be injured to receive treatment?
Not at all! Treatment can be used for individuals seeking regular maintenance or as part of a prehab or rehab programme.

What clothes do I wear to my appointment?
Please wear loose-fitting clothing to your appointment and be aware that your therapist may ask to briefly view your movement with outer layers removed as part of the assessment and/or treatment. Any jewellery or piercings that may interfere with the assessment and/or treatment will need to be removed beforehand.

Do you have showers and changing rooms on-site?
Yes, we have a single shower and a separate bathroom. As the shower is for shared use, we kindly request that you provide your own toiletries and towel.

Do you have on-site parking?
The Well Studio has four allocated parking spaces directly in front of the building. If these spaces are taken, please use the free street parking on Tanner Street or limited parking (120 minutes) is also available in The Tannery.

How often should I get treatment?
This depends on your general health, injuries, lifestyle, occupation, hobbies/sports, etc. Routine maintenance treatments are recommended every three to four weeks. There is no one-size-fits-all answer, as the optimal frequency will depend on factors such as the severity of the condition or injury, the individual's response to treatment, and the goals of therapy.​ Treatment plans are an effective way to manage ongoing injuries.

What is the Free Movement Screen and will I need to book it before my initial appointment?
The Free Movement Screen is a global assessment of how your body moves in open space and allows you the opportunity to meet with me and explore potential treatment options for your specific needs. There is no obligation to book further treatment if you decide it's not for you. Your initial (paid) appointment will involve a physical assessment regardless, but will be more targeted to your presenting complaint.

How do I claim my Southern Cross Health Insurance?
The Southern Cross Easy-Claim is processed by Craig at the end of your appointment. All you need to do is provide your membership or policy number.

How do I know if my Southern Cross Insurance Plan includes massage therapy?
Both of the 'Wellbeing' insurance plans with the 'Body Care Module' allow you to claim from remedial massage. Please refer to Southern Cross if you have any concerns regarding your insurance plan.

Are you ACC registered?
Unfortunately, I am not an ACC registered practitioner, however, as a registered RMT with Massage New Zealand, I am an affiliated Southern Cross healthcare provider that allows clients to claim from their health insurance.

My last appointment was over 12 months ago, do I need to complete a new client form?
All returning clients who have not received treatment for 12 months or more will need to complete a new client form to ensure health records are up to date. If this applies to you, please select 'New Client' when booking an appointment online.

Do you provide discount for local businesses?
I love to support local businesses, therefore, if you work at a business within the Tannery, I can offer you 10% discount. Please contact me for the discount code.

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